Phone, Visit, Write, Email . . . Take your pick !

Phone the City

You can phone us 24-hours a day, seven days a week on 1300 422 664.

  • Our contact centre staff will answer your call promptly and try to resolve your enquiry immediately;
  • Your call will be answered within 30 seconds 90 per cent of the time;
  • Where this are unexpected delays, we will inform you and give you the option of leaving a voice message or requesting a call back;
  • We will answer your call courteously and professionally, identifying ourselves by name and area of the business;
  • Where possible we will manage your enquiry immediately. If this is not possible we will either redirect your call or take a clear message;
  • When redirecting your call, we will ensure the staff member to whom the call is being redirected is available and that your details are announced before the call is transferred;
  • If you are making a request that requires action, we will give you a reference number to quote should you need to re-contact us;
  • If you call a city officer directly and leave a message, we will return your telephone enquiry within 3 hours;
  • Should you have an emergency or after hours issue, we will provide a locally based 24-after hour emergency contact centre service.

Visit the City

Visit the Administration Building at 1317 Albany Highway, Cannington during office hours, 8.15am to 5 pm, Monday to Friday.

  • We will attend the reception promptly and greet you with warmth, respect, courtesy and understanding;
  • Our appearance will be professional and we will identify ourselves so that you know who you are speaking to;
  • We will listen to you and discuss your enquiry in detail;
  • We aim to resolve enquiries, service requests, payments and bookings immediately. If the enquiry is of a technical or specialised nature, the appropriate officer best able to respond to your enquiry will be called to assist;
  • We promptly advise staff when there is a member of the public in the reception area for an appointment;
  • If the relevant officer is unavailable we will make an alternate meeting time with you.

Write to the City

  • Post mail to the City of Canning Locked Bag 80, Welshpool, Western Australia, 6986.
  • For general inquiries, we will acknowledge your enquiry within five (5) working days;
  • We aim to resolve your enquiry within ten (10) working days. If your enquiry requires in-depth research or follow-up that takes longer than ten (10) working days, we will send you a letter to inform you which department is managing your enquiry and when it is expected to be resolved;
  • All Council correspondence will be as prompt as possible, courteous and written in easy to understand language;
  • An officer will be allocated to your enquiry and will be responsible for following it through to a satisfactory conclusion.

Email the City

Send emails to customer@canning.wa.gov.au

  • We will acknowledge your email within one (1) working day;
  • We aim to resolve your enquiry within ten (10) working days. If your enquiry requires in-depth research or follow-up that takes longer than ten (10) working days, we will send you a letter to inform you which department is managing your enquiry and when it is expected to be resolved;
  • All Council correspondence will be as prompt as possible, courteous and written in easy to understand language;
  • An officer will be allocated to your enquiry and will be responsible for following it through to a satisfactory conclusion.

Reference Links