A key priority of the City of Canning is to strive towards excellence in customer service.

We value your feedback and welcome your suggestions, comments, compliments and complaints as this provides us with valuable information and helps us to review and improve our processes and procedures and allows for continuous service improvement.

We are proactive about obtaining feedback. As part of Canning’s quality of service initiatives, we have a Voice of the Customer program where from time to time, we may contact our customers and seek feedback on your interactions with the City of Canning, enabling us to identify customer ‘pain points’ and opportunities for advancing our performance. As drivers of dissatisfaction and root cause analysis of service defects are defined, we use customer led feedback to implement solutions.

If you would like to provide feedback, please click here.

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