Reporting pests coming from private property.

What are pests?

Examples of common pest issues may include, but not limited to:

  • Bed bugs
  • Bees
  • Cockroaches
  • European wasps
  • Flies
  • Mosquitoes
  • Rats/mice
  • Termites

Private land

  • The City will investigate pests that are coming from a neighbouring private property.
  • This does not include pests that are coming from your own property.  It is your responsibility to resolve this yourself.
  • When reporting the issue, please ensure you indicate where the pests are coming from to assist with the investigation.
  • Please note, if you require a bee hive to be collected, please complete your own search for an apiarist to assist as the City are unable to remove bee hives. 

Public places

  • If the issue relates to pests in public places, please click here  for information.

Bees and wasps

  • Bee hives on private property are the owner or resident's responsibility.
  • Residents may also request to keep a beehive in a residential area - given set criteria can be met as per local laws.
  • It is important to remain vigilant about detecting declared pests, including the European wasp.
  • The European wasp looks similar to a common paper wasp, but is slightly smaller, has black, rather than yellow antennae, and buildings underground nests.
For more information on bees and wasps, click here

Neighbour issues

  • People are sometimes unaware that their activities are causing a problem.
  • The City encourages all residents and business operators to talk to their neighbours about problems before making a complaint.
  • For supporting information on resolving disputes with neighbours, click here 

Report pests from private land

  • To report pests coming from private land, please proceed below. 
  • Please select the type that matches your issue.
  • An officer will action within five (5) working days, including contacting you to clarify the nature of the complaint, check on any possible safety risks for City staff and explain the complaint process.
  • Your contact details are required when lodging this issue to ensure a proper investigation can be completed. 
report rats / mice
Report bees
report all other pests
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