Repairing or replacing your bin.

Lost or stolen bins

  • If your bin is missing, sometimes it can be accidentally moved down the street.
  • We recommend you do a quick check of the immediate vicinity of your property prior to raising a request.

Repair or replace?

  • If a bin is damaged, then we will assess whether it needs to be repaired or replaced.
  • Damage to wheels and lids can be fixed by replacing this item solely.
  • Damage to the body of the bin will most likely require a full replacement.

Dirty bins

  • Cleanliness of bins are the owner's responsibility.
  • We will not replace a bin simply because it is dirty.

Request to repair or replace bin

  • To request a bin to be repaired or replaced, please proceed below.
  • Please leave your bin in an accessible and visible location and not behind a gate or left on the verge (for commercial locations, please provide a clear description of your location).
  • The bin will need to be light enough to be manually lifted.
  • Repairs / replacements can take up to 4 business days to complete.
request to repair or replace bin
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