Before you lodge a refund request, please ensure the following evidence is able to be attached to the request:
- A copy of your payment receipt
- Proof of your bank account details including:
- account holder
- BSB and account number, and
- evidence that the payment came from this account.
Please note - If you are requesting a partial refund due to the sterilisation of your dog, you will need to attach a copy of the sterilisation certificate to the request.