Request a Refund

• If you have made a payment to the City and require a refund, you will need to lodge a request.
• A request is required whether you are at fault or not.
• This request is the most efficient method available and ensures security of your personal information. 
• Please click here for instructions on how to complete the request. 

A refund is required when:

• an overpayment has been made
• an application has not been accepted
• a service has not been provided, or
• there has been a change in registration/application details.

Before you lodge a refund request, please ensure the following evidence is able to be attached to the request:

• A copy of your payment receipt
• Proof of your bank account details including:
  • account holder
  • BSB and account number, and
  • evidence that the payment came from this account.

Please note - If you are requesting a partial refund due to the sterilisation of your dog, you will need to attach a copy of the sterilisation certificate to the request.

• To request a refund, click below.
• Refunds will be processed within 30 days of the correctly lodged request.