The City of Canning respects the privacy of all customers and stakeholders.
We consider the protection of an individual’s privacy as an integral part of our commitment to serve with accountability and integrity. This privacy statement outlines how we deal with your personal information.
The City collects information about its customers and stakeholders in the performance of its services and functions and as required by law.
The City maintains a database of properties within the City. This database includes personal information relating to property owners such as names, addresses, and records of any enquiries and complaints related to a property.
Personal information is also collected when you give it to us, for example:
- When you join one of the City’s services or facilities (Libraries, Leisureplexes, Senior Centres, Youth Centres etc).
- Through correspondence, communication and service requests.
- When you register for an event or program.
- When you create a MyWellness account and/or download the Mywellness® app.
We collect your email address and sometimes other contact details where our websites allow you to:
- make contact
- register or enrol for a service
- take part in surveys
- provide comment.
We may use your contact details to respond to your feedback and may also collect your personal information to communicate with you.
Some services and functions on City’s websites are delivered and hosted by third parties. These services have their own privacy policies. When you choose to use these functions, the personal information you provide will be used and stored in accordance with their privacy policies.
The information collected by these tools may include:
- the IP address of the device you are using
- the sites that IP address has come from
- the pages accessed on our site
- the next site visited.
We use the information to maintain, secure, and improve our websites, and to enhance your experience when using them.
You can opt out of the collection of this information by using the Google Analytics Opt-out Browser Add-on.
The City uses social media sites such as Facebook and LinkedIn to share and promote its services and functions.
When you communicate with us using these services, we may collect your personal information. We only use it to communicate with you and the public.
The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies.
We collect email addresses, telephone numbers (mobile and landline), addresses and at times other contact details, when you contact the City or subscribe to services. This is for the purposes of contacting you as a ratepayer or resident.
We use this information for the purpose of communicating with you regarding Council business, such as:
- sending you updates on the activities of a particular service
- conducting surveys for ongoing research and development of our services
- to administer contact lists.
The City monitors the use of our public Wi-Fi network and the public computers at our libraries and Leisureplexes. This is to maintain security and to prevent or detect criminal or unauthorised use of the City’s computer hardware, software, network, or systems.
Any personal information collected by the City will only be used for the purpose for which it has been collected, or for a purpose you would reasonably expect in carrying out the City’s activities and functions. Your information may also be used for ongoing research and development of our services.
The City will disclose customer and stakeholder information to third parties only in the following circumstances:
- To undertake market research for the City, in which case the supplier is prohibited from using your personal information except to provide these services to the City. The City has a robust procurement process and only engages reputable market research companies.
- If, on an application by a person for information under the Freedom of Information Act 1992, the City (or the Western Australian Information Commissioner on appeal) adjudges that disclosure of personal information would be in the public interest.
- As required by a court order.
- As otherwise required or authorised by law.
- To complete the purpose or function for which the information was provided.
- For collecting monies owed to the City, including the recovery of outstanding fees and charges through a contracted debt collection agency.
- Otherwise only with the consent, express or implied, of the customer or stakeholder.
Information received by the City is protected from unauthorised use and disclosure by virtue of specific provisions in the Crimes Act 1914, Public Service Act 1999, and the Public Service Regulations 1999.
The City is committed to keeping secure the data provided to us. The City works actively to ensure information about customers and stakeholders is stored securely and accessed for approved purposes only.
Personal data collected by the City via OneBooking, our leisure system, is securely stored locally with a back-up to a data centre in another region of Australia. The storage location(s) are chosen to operate efficiently, improve performance, and create redundancies to protect the data in the event of an outage or other problem.
Financial data collected by the City or our agent Ezidebit during the purchase of goods or services at Leisureplexes complies with the Payment Card Industry Data Security Standard (PCI). This is an information security standard for organisations that take payment from branded credit cards from the major card schemes. The PCI Standard is administered by the Payment Card Industry Security Standards Council.
Users of our Mywellness® app or Technogym equipment located at Leisureplex facilities will have their personal data collected by our third-party service provider Technogym. This data is saved on secure servers located in Italy.
Technogym transfer personal data from Australia to Italy, which has been determined by the European Commission to have an adequate level of data protection. To learn more about the adequacy of the protection of personal data, visit the European Commission website.
The City take steps to ensure the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Your personal data held by Technogym will be processed for the entire time during which your registration to the Mywellness® Service is active or until you request to opt out of this service. It will be anonymised immediately at the time of erasure. Technogym may continue to process your personal data as data controller, on behalf of the City facility of which you are a member.
After five years of inactivity, Technogym will send you two quarterly reminders. The reminders remind you that you can request the erasure of your personal data and/or port your data. On expiry of the second reminder, your data will be completely anonymised if you do not reply.
In the event of erasure, it will no longer be possible for you to recover the data.
You may opt out of the Mywellness® app at any time by contacting the City.
The City complies with the State Records Act 2000 (the Act) and retains information in accordance with the Act and the Local Government General Disposal Authority for Local Government Records 2015-001/1. Visit the WA Government’s Retention and Disposal of State Records page for more information.
Personal records stored electronically and hardcopy information held by the City is archived securely and disposed after the appropriate period in accordance with the Act and the Local Government General Disposal Authority for Local Government Records 2015-001/1.
The City may amend this Privacy Statement and will place any amendments on this website. This Privacy Statement is not intended to nor does it create any contractual rights between the City and any user of the website.
Should you have any questions about privacy-related matters, please contact us.
Under the Freedom of Information Act, you have rights to access, correct and protect your personal information.
Requests for access to documents that are not publicly available and held by the City of Canning are handled under the Freedom of Information Act 1992. These documents can be requested by completing a form (PDF 200KB) and sending as a request for the attention of: Freedom of Information Officer City of Canning.