Building complaints

Reporting issues such as rubbish on building sites, privacy concerns, encroachment and retaining wall issues.

Verge Permits

A Verge Permit is required prior to storing building materials (such as sand, bricks, steel, timber and cement) on a City verge during building, demolition or development works.

In order to gain approval to use the verge and protect the City's infrastructure against damage for any purpose relating to building activities, please complete the Verge Permit Application.

Issues with neighbours

People are sometimes unaware that their activities are causing a problem. The City encourages all residents and business operators to talk to their neighbours about problems before making a complaint. Visit the resolving disputes with neighbours page for more information.

Damage to private property resulting from neighbouring building works, such as cracked walls or paving, is considered to be a civil matter. It can be suggested that the customer consult with their insurance company or they may wish to take other civil action.

If the damage renders the customer's property dangerous, please report it to the City by calling 1300 422 664. This will allow an Officer to respond with the highest priority.

Report

• To raise a request for general building complaints, please click the relevant button below. 
• A City officer will action the request within five working days. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for City staff and explaining the complaint process.
• Contact details are required when lodging this type of issue to ensure a proper investigation can be completed. It also provides the City with the ability to clarify information to ensure officers have a safe working environment. Personal information is not disclosed to any person without consent.
• If you are unable to find the correct address when submitting the request, please contact us.