Charity bin complaints

Reporting complaints about charity bins that are located on public land.

The City can only respond to charity bin issues when the bin is located on public land that is owned and maintained by the City. If the land is not owned by the City (e.g. private car parks), please contact the charity direct.

Hazards can include:

• charity bins blocking car parking spaces
• charity bins blocking pedestrian access
• charity bins causing traffic sight line issues
• charity bins have structural defects (including vandalised doors)
• dumped materials are blocking vehicle access ways
• dumped materials are blocking pedestrian access.

Report

• To raise a request for charity bin complaints, please complete the report form. 
• A City officer will action the request within five (5) working days. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for City staff and explaining the complaint process.
• Your contact details are required when lodging this issue to ensure a proper investigation can be completed.
• If you are unable to find the correct address when submitting the request, please contact us.