Food complaints

Report issues with a food business in the City of Canning.

The City will investigate food safety matters, including:

• food poisoning concerns
• allergens or foreign object in food
• unhygienic food handling, storage, transport or preparation
• unclean food premises
• pests on food premises
• incorrect or incomplete food labelling.

Lodging food poisoning concerns

The City's Environmental Health officers investigate food safety concerns. The following information is needed to investigate your request:

• When was the food of concern eaten (date and time)?
• The name and full street address of the food business or event where you ate the food of concern.
• The symptoms of anyone who has become ill and when they first started to feel unwell.
• Details of the product – identify the food or foods you think have made you unwell, along with other foods eaten at the same time (including dips and sauces).
• If packaged food includes package codes and date markings, photos of the labels may be requested.
• Receipts of purchase, if available.
• Advise if there is any leftover food, as sometimes this may need to be tested if an officer determines this is warranted
• Confirm if you, or anyone who has become ill, sought medical attention and submitted faecal specimens to a GP. To confirm food poisoning, a stool sample from a patient is required to be submitted to a GP. This is to isolate the particular bacteria that may have caused the illness. This is necessary to assist with testing food samples for specific bacteria that has been isolated in a stool sample. Without an isolated bacteria type there are limitations to an investigation.

Samples

Samples submitted to the City form part of a health related investigation for the protection of the public and is not related to financial compensation.

Compensation is a civil matter between you and the food provider. The City does not get involved with any correspondence or negotiations associated in this regard. Members of the public are advised to obtain their own independent legal advice on such matters.

Food premises inspections

The City's Environmental Health Service regularly conducts unannounced inspections of all food premises operating within the district, however they cannot be everywhere all the time and do rely on members of the public to report issues to the City.

If you have food safety concerns, please lodge a request below.

Report

• To report food issues, please select the appropriate report button below.
• A City officer will action a request within five working days. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for City staff and explaining the complaint process.
• Contact details are required when lodging this issue to ensure a proper investigation can be completed. It also provides the City with the ability to clarify information to ensure officers have a safe working environment. Personal information is not disclosed to any person without consent.
• If you are unable to find the correct address when submitting the request, please contact us.