Swimming pool or spa barrier requests

Swimming pool and spa requests, including barrier complaints and decommissioning of pools.

While City officers will visit the site at the first opportunity possible, the City can only guarantee a response within one day. As the complainant you have a Duty of Care obligation to take action and make the area as safe as possible.

For guidance on managing your pool or spa, please refer to the Building Commission's Rules for Pools and Spas information sheet.

What is the role of local government?

• Local government, as the permit authority, is responsible for granting building permits for swimming and spa pools and their associated barriers.
• The approval process ensures that the building and barrier standards are satisfied. 
• Pools are registered with the local government so that periodic inspections of the installed barrier can occur.
• Inspections should occur at intervals not exceeding four years. However, the City's inspection process will likely result in inspections occurring prior to the four year time-frame.

Decommissioning pools

For information on decommissioning pools, please refer to the Decommissioning and/or Removal of Swimming Pools or Spas information sheet.

To arrange an inspection for a decommissioned pool or if you have further questions about the process, please contact us on 1300 422 664.

Report safety barrier concern

• To request an investigation into a potentially non-compliant swimming pool barrier, please complete the report form.
• A City officer will action the request within one working day. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for City staff and explaining the complaint process.
• Contact details are required when lodging this type of issue to ensure a proper investigation can be completed. It also provides the City with the ability to clarify information to ensure officers have a safe working environment. Your personal information is not disclosed to any other person without your consent.
• If you are unable to find the correct address when submitting the request, please contact us.