Request a refund

If you have made a payment to the City and require a refund, you will need to lodge a request.

A request is required whether you are at fault or not. This request is the most efficient method available and ensures security of your personal information.

Refund requests cannot be made over the phone as documents need to be submitted with the request.

Download the Request a Refund guide for instructions on how to complete the request.

When is a refund required?

• an over payment has been made
• an application has not been accepted
• a service has not been provided
• there has been a change in registration/application details.

What information is required to request a refund?

Before you lodge your request for a refund, please ensure the following evidence is attached to your request:

• a copy of your payment receipt
• proof of your bank account details including:
  • account holder
  • BSB and account number
  • evidence that the payment came from this account.

If you are requesting a partial refund due to the sterilisation of your dog, you will need to attach a copy of the sterilisation certificate to the request.

Request

• To request a refund, please click on the button below.
• Please ensure you provide the required evidence (see section above).Your refund request cannot be processed if no evidence is provided.
• Refunds will be processed within 30 days of the correctly lodged request.