Missed bin

If your bin was not collected on your scheduled day, here’s how to request a collection.

Check your bin collection days

• The City collects general waste and recycling from your property on scheduled collection days.
• To find out your next collection date, refer to our My Neighbourhood and use your address to search for upcoming collection dates.

Why was my bin missed?

There are a number of reasons why your bin may have been missed, including:

• bins not out before 6am on the day of service
• it is before 2pm and the collection truck hasn’t past your house yet (bins are collected up to 2pm each day)
• bin is too heavy (greater than 70kg)
• items are protruding from the top of the bin
• your bin contains contamination or hazardous waste (see the Bins and Collection Days page for information on what you can and cannot put in each bin)
• obstructions.

Contaminated recycling bins

Recycling bins that contain non-recyclable items will not be recollected until all contaminating items have been removed. 

When and how to put your bins out

• Please place your bins out on the verge by 6am on the day of your collection.
• The bin should be one metre from the kerb with the wheels nearest your house. If it is also your recycling day, please make sure they are at least half a metre apart so the collection trucks can lift and empty them easily.
• Ensure you have followed the General Waste and Recycling bin guidelines for information on what can and can't go into the bins. Bins containing contamination or hazardous waste may not be collected.Keep footpaths clear and ensure bins are clear of obstructions (e.g. bins should not be under tree canopy and need to be away from parked vehicles, walls or lamp posts).
• Each bin must not weigh over 70kg.
• Do not over fill bins or place contamination or hazardous waste  in them. Lids need to be able to be closed.
• Once your bin is emptied please return bins to your property as soon as possible.

Public holidays

Bins are collected Monday to Friday, five days a week excluding:

• Christmas Day
• New Year's Day
• Good Friday.

On these public holidays, bins will be collected the following day.

Visit Waste and Recycling closer to these days to find out when your bin will be collected.

Raise a request

• If your bin was missed and you have resolved any issues mentioned in the Why was my bin missed? section, then you can report a missed bin collection.
• Your bin(s) will be collected by close of business, the next business day, and you will be provided with a reference number for your request.
• If you are unable to find the correct address when submitting the request, please contact us.