The Customer Service Team within the City of Canning is committed to being a leader in service, providing high customer service standards and easy accessibility to report issues or complaints.

The City is committed to serving you and can be contacted as follows:

Phone: 1300 422 664
Email: customer@canning.wa.gov.au
Mail: City of Canning, Locked Bag 80, Welshpool Western Australia, 6986
In-person: Administration Building - 1317 Albany Highway, Cannington Western Australia, 6107
Office Hours: Monday to Friday - 8.15am to 5pm

Customer Service Mission

The City of Canning is committed to being a leading customer-focused organisation. The mission of the Customer Service Team is to consistently deliver the best service experience to ensure every customer feels they are valued and their satisfaction is paramount to our organisation. We promise to provide excellent customer service sensitive to your needs and of the highest possible standard. We will achieve our mission by providing timely, courteous and professional service at each and every customer contact.

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Customers should expect to be treated in a manner reflecting the vision and values of our organisation. We are customer-focused and endeavour to make the customer experience a positive, worthwhile and meaningful one.

The City’s customer service centre is the single point of contact for all services and is dedicated to managing incoming communications including phone calls and written correspondence. The reception located at the City’s Administration Centre facilitates face-to-face interactions. Customers contact the City of Canning for many reasons. The queries can range from one-off requests for information, to making a payment or booking, through to complex service requests or planning assessments and building applications.

The Customer Service Team consists of well-trained professional operators committed to excellence in customer care. They provide front line support and effectively handle enquires, service requests, bookings, payments, complaints and customer feedback. They also triage customers to the correct business units for more complicated service requests or for the provision of technical information.

The City is proactive about obtaining your feedback. From time to time, we may contact you to seek your feedback on your interactions with the City of Canning.

What to expect when you contact the City

Customer Service Charter

The Customer Service Charter is our commitment to the Canning community. In order to serve you and deliver excellent service through dedication, innovation and continuous improvement, the charter provides you with standards by which to measure our performance. View our Customer Service Charter.

Our Service Standards

When you contact the City of Canning, you can expect to be treated with honesty, integrity, fairness and sensitivity. At all times we aim to;

  • Deal with enquiries in a polite and helpful manner, acting professionally at all times;
  • Listen to customers’ views and ensure that their opinion is respected;
  • Take ownership of enquiries, follow up with customers and keep them informed of progress through to completion;
  • Act on our commitments in a timely manner;
  • Be realistic about what we can do and in what time frames;
  • Deal with complaints fairly, promptly and professionally;
  • Show respect for customers’ privacy by treating all personal information confidentially;
  • Actively seek and use customer feedback of our services to continuously improve customer service.

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