Crèche

If you're unable to attend your scheduled crèche session, please inform us no later than 1 hour before the session's opening time to allow us to accommodate other families.

Please note: This refers to the crèche's session opening hours, not individual booking times.

When emailing your cancellation request, kindly include the following details:

• Child's Full Name
• Date
• Session Time

Contact Information

Cannington Crèche

• Phone: 6350 7316
• Email: clpkids@canning.wa.gov.au

Riverton Crèche

• Phone: 9231 0916
• Email: rlp.kids@canning.wa.gov.au

Non-Attendance: Failure to attend a scheduled crèche booking or inform us of its cancellation will be deemed as non-attendance.

Notification Policy: In the event of non-attendance, Parents/Guardians will receive an email notification. This email will serve as a reminder of our cancellation and non-attendance guidelines.

Re-booking Requirement: Any missed bookings will require re-booking for future crèche sessions.

Non-Attendance Fees:

• Casual Booking: No credit or refund will be provided for non-attendance.
• Multi-Pass Booking: One crèche pass will be deducted for each child booked in.
• Complimentary Crèche: For third recurring non-attendance, a cancellation fee equivalent to the casual crèche entry per child will be added to the member's account, regardless of membership status.

Late Collection Fee: Parents / guardians may be subject to a late collection fee for each child not collected from the crèche by closing time.

Special Circumstances: Emergencies or unforeseen events will be taken into consideration regarding late collection fees.

First Occurrence: A warning will be issued.

Second Occurrence: A second warning will be issued.

Repeated Incidents: A fee equivalent to the casual crèche entry per child will be added to the member's account and must be paid at the time of pickup. Continued late pickups will result in additional fees and may lead to further action.

Parents / guardians are required to stay on-site at either Cannington or Riverton Leisureplex and Cannington or Riverton Library while their children are in the crèche.

Parents / guardians will be requested to return to the crèche if their child experiences distress, is unable to settle, illness, or needs assistance during their time

Licensing

This creche is NOT an approved education and care service and is therefore not subject to the requirements of the Education and Care Services National Law (WA) Act 2012 and Education and Care Services National Regulations 2012.

• We ask parents / guardians to complete an enrolment form for each child attending creche.
• We recommend immunising your child against preventable diseases to minimise the risk of infection. Non-immunised children will be excluded from care during an outbreak. Notifications of confirmed cases will be displayed on the front door, and parents of children who attended the session will be notified.
• If parents / guardians are unable to provide valid immunisation records, they must provide a current medical certificate confirming the child's good health, completed by a medical practitioner.
• If you have your child's immunisation record or medical certificate, please submit it with the enrolment form at the time of enrolment.

• Children aged 12 weeks to 8 years of age are eligible to attend the creche service.
• Once a child has turned 9, they are no longer able to attend the creche service.

Bookings are essential and must be made at least one day in advance. All bookings are to be made online and can be scheduled up to one week in advance.

If you need assistance, our staff can:

• guide you through the online booking process
• help you book using your personal device
• walk you through each step to ensure your booking is successful.

We accept walk-ins, but we cannot guarantee that spaces will be available.

All bookings can be made on the OneBooking portal:

• Site: Riverton or Cannington
• Booking Type: Select from the four creche booking options:
• Casual
• Fitness Plus
• Swim School
• Multi Pass
• Confirmation: Ensure you receive a booking confirmation to secure your spot
• Cancellation:
  • If you find yourself unable to attend your crèche session, please notify us promptly to allow us to accommodate other families.
  • If you're unable to attend your scheduled crèche session, please inform us no later than 1 hour before the session's opening time.

Please note: This refers to the crèche's session opening hours, not individual booking times.

Booking Allocation in Creche:

Please ensure that all bookings are made for the full available time slot. Any extensions, up to a maximum of 2 hours, are subject to availability once confirmed.

Consecutive Booking:

Bookings must be made for consecutive time slots. Split or overlapping bookings are not allowed, and each booking should cover the full time slot to ensure smooth scheduling and proper allocation of spaces in the creche.

Please book for the allocated time slot that you require for your child's stay in the creche, up to a maximum of 2 hours. Please be aware that exceeding the allocated time slot can impact our child-to-staff ratio and the next booking.

Customers may only arrive at the creche 2 to 5 minutes before their allotted booking time. If customers arrive earlier than this, they may be asked to wait outside the creche area until their correct session time.

If customers are running late for their booking, their booking time will not be changed or extended. Children must be collected at the booked session end time, regardless of their arrival time.

The Complimentary Crèche service is accessible to individuals with a Fitness Plus Membership and Canning Swim School customers. Here are the requirements:

For Fitness Plus Members:

• Must have an active membership.
• No outstanding payments.
• Your membership must be active to access complimentary creche. Complimentary visits will only be enabled after the start date membership.
• Membership sharing is not permitted; individuals holding Fitness Plus memberships cannot share access with others.

For Canning Swim School customers:

• Must have an active enrolment
• Siblings and children of customers with active enrolments are entitled complimentary creche on the day of their swimming lesson
• No outstanding payments.
• Your enrolment must be active to access complimentary creche. Complimentary visits will only be enabled after the start date active enrolment

• All crèche bookings – allow up to two hours per session.
• Applicable to Casual, Multi pass, Complimentary Fitness Plus members, and Swim School customers.
• A child may spend up to a maximum of 12 hours per week in the crèche.

Parents / Guardians must sign their child in upon arrival and out upon departure from the creche.

Parents / Guardians must specify the location within the Leisureplex or library.

Parents / Guardians are required to inform staff if someone else is collecting their child from the creche. If the person is not listed on the enrolment form, Parents / Guardians must provide the person’s full name and description. The individual collecting the child will be asked to provide proof of identity with photo ID.

Before leaving the creche area, Parents / Guardians should ensure they have all their belongings, as leaving items behind can unsettle the child/children. If any belongings are left behind, Parents / Guardians can ask creche staff for assistance, and they will retrieve the items for them.

In the event that your child:

• becomes excessively distressed, lasting longer than 15 minutes
• becomes unwell
• has any other need which cannot be met by crèche staff
• displays conduct that is deemed unacceptable by our crèche staff.

We will promptly contact the parents / guardians to return to the crèche. It's essential that parents / guardians return immediately to attend to their child / children.

Ensuring the well-being and comfort of every child in our care is our priority.

Your child's first experience at our crèche is important to us, and we want to ensure it's a positive and comfortable one for both you and your little one.

If your child hasn't been in a care setting independently before, or has only been with family or friends, we understand how overwhelming attending crèche can feel for both parents and child.

To help ease this transition, we highly recommend starting with a minimum of 2 short visits, each lasting 30 minutes. This will give your child the chance to become acquainted with our caring crèche staff and the new environment. Following these initial visits, we can gradually extend the duration of your child's stay, up to a maximum of 2 hours, as they grow more comfortable and confident.

Our dedicated team is here to support you and your child every step of the way, ensuring a smooth and enjoyable transition into our crèche program.

Parents / guardians are responsible for:

• Ensuring their child's toileting needs are met before arrival, clean nappies and toilet visits for older children are necessary. Crèche staff may request your assistance if needed.
• Parents/guardians are required to inform crèche staff of any relevant information, such as their child being due for sleep, needing a bottle, or ready to play. However, parents are not permitted to remain in the crèche or its foyer.
• Be available to return to the crèche if their child experiences distress, is unable to settle, illness, or needs assistance during their time.

What to bring

A bag with the following items:

• Drink bottle (water only)
• Healthy morning or afternoon tea
• Bottles and formula 
• Nappies and wipes Change of clothes
• Comfort items such as dummies or comforters
• If possible, please bring a pram for younger children, which can be used for sleep and comforting.

To prevent any confusion or loss of items, please label all children's belongings clearly.

Lost property

• All lost property will be stored at the crèche reception for three weeks.
• Crèche staff will contact you if an item has been left behind. They will label it and store it for your next visit or schedule a pickup.
• If no one collects the item within the specified period, it will be donated to a local organisation. However, if items cannot be donated due to sanitary requirements, they will be disposed of accordingly.

The following items are not permitted

• Toys from home

• Parents / guardians are responsible for providing morning and afternoon tea as well as a drink bottle for their child.
• Only food provided by parents/guardians will be given to the children.
• Please prepare fruit in the way your child prefers (e.g., peeled, sliced).
• To prevent any confusion or loss of items, please label all children's belongings clearly.

Morning tea is served between:

• 10am and 10.20am

Afternoon tea is served between:

• 5.30pm and 5.50pm

The following food items are not permitted to be brought into the Crèche:

• nuts or any products containing nuts (including "school safe" or "nut-free" alternatives, as we cannot verify their contents)
• eggs
• lollies and chocolates
• popcorn
• fizzy drinks and juice.

Bottles:

• Bottles will be given to children when required or informed by parents / guardians.
• Please ensure the correct amount of water is in the bottle and the correct formula amount is provided in a separate container

If a child is sick upon arrival at the crèche, it is at the discretion of the crèche attendants to determine if the child will be permitted to attend. 

Medication:

• Crèche attendants will not administer any medications.

New Exemption:

In the event of an emergency an Epipen, Antihistamine or asthma medication can be administrated.

When authorised by the child's parent or guardian at the time of enrolment and when there is a written action plan provided by a medical practitioner outlining the procedure for administration.

EpiPen, Antihistamine asthma medication must be provided each time the child attends the Crèche.

EpiPen and asthma medication must be provided each time the child attends the Crèche.

• Upon each entry to the Crèche, these items must be provided to Crèche staff, clearly labelled with the child’s details these items must be handed to Crèche staff. They will be stored in our asthma and anaphylaxis box with the action plans and child’s enrolment form to be accessible to staff if required and will only be used in the event of an emergency.
• All items will be collected by the parent/guardian at the end of the child’s Crèche session.

In the event of an asthma or anaphylaxis incident:

• Crèche staff will contact the parent/guardian immediately.
• Emergency medications will be administered as per the child’s action plan, either by Crèche staff, the parent/guardian, or the operational team.
• A first aid report will be completed at the time of the incident.
• The parent / guardian is required to take the child home after the incident to monitor their condition.

First aid:

• In case of an incident, crèche attendants will apply first aid and fill out an incident report form, parents/guardians will be contacted and advised as soon a feasibly possible.

Children who have the following illnesses will not be able to attend creche:

• Conjunctivitis
• Vomiting (within the last 24 hours)
• Severe coughing accompanied by discomfort
• Contagious rashes (such as body rash or skin lesions)
• Cold sores or school sores
• Fever/chills (temperature exceeding 38 degrees)
• Colds/runny noses, sore throat combined with fever
• Head lice or nits (eggs) If we suspect a child to have head lice, it may exclude the child from attending creche until treatment has commenced. Your child may return to creche when all live head lice have been removed.
• Chickenpox, measles, mumps
• Gastroenteritis/diarrhea
• Hand, foot, and mouth disease
• General feeling of unwellness

Please note: If your child is too unwell for school or childcare, they are also considered too unwell for creche.

• Parents / guardians are required to supply nappies, wipes, and spare clothing for their children.
• Children's nappies must be clean upon arrival at the crèche. If a child arrives with a soiled or full nappy, it must be changed by the parents or guardians before leaving the crèche.
• Parents / guardians are also asked to ensure that children use the toilet upon entering the crèche.
• Nappy and toileting checks are conducted frequently throughout the children’s stay in the crèche to ensure their comfort and well-being.

Sunscreen Application

Please apply sunscreen to your child/children before arriving for their session. Our staff are unable to apply it due to potential allergies.

Hats

Parent / guardians are to provide a hat for their child / children for outdoor play. Preferred styles include legionnaire, broad-brimmed, or bucket hats.

Indoor Play

If a hat is not provided, your child will stay indoors and engage in activities with staff members.

We also monitor UV levels to decide the safest times for outdoor play. When the UV rating is high, we will limit outdoor activities to protect the children from harmful sun exposure.