If you are unable to pay your rates instalments due to financial hardship, you can apply to the City for a special arrangement. Due date extension or payment arrangement are available.

In addition, weekly, fortnightly or monthly payment plans by direct debit are also available. When setting the conditions of the plan, we will consider your capacity to pay and will work with you to base a payment plan on how much you can afford to pay and determine a realistic amount based on your individual circumstance. Please contact the rates department on 1300 422 664 to discuss your request.

Please be aware, dishonoured payment fee of $15 per dishonour applies.

We will not charge any fees as part of your extension or payment plan.

The City has approved no penalty interest for this financial year due to the global pandemic.

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