A new website chatbot is now being trialled

The City of Canning has launched a new website chatbot as part of a trial to help customers find information and services more quickly.

The chatbot has been introduced to assist with common questions and help guide customers to relevant information across the City website. It is accessible through the bottom right corner of all webpages.

You can ask questions on a range of topics, including:

• waste and recycling services 
• rates and payments 
• pets and registrations 
• planning and building information 
• parks, facilities and venues 
• community programs and events.

The chatbot is designed to improve access to information and support customers in finding answers without needing to search through multiple pages.

As this is a trial, the chatbot will continue to be improved. While it can assist with many common enquiries, it may occasionally provide incomplete or incorrect information, and some matters will still require assistance from City staff.

The chatbot does not replace our essential customer service teams and is intended to complement existing support channels. If you require further assistance, please contact the City on 1300 422 664.

During the first two weeks of the trial, the chatbot will be available during business hours while the City closely monitors its performance and fine-tunes responses. This initial monitoring period will help ensure the chatbot is learning effectively and delivering a quality experience for customers before it becomes available outside business hours.

Customers are encouraged to provide feedback using the thumbs up and thumbs down options within the chatbot experience.

For more information, please download the chatbot FAQs.