Report graffiti
Learn how to report graffiti on City property. Graffiti removal is managed in line with the City's Graffiti Management Policy.
Non-Offensive Graffiti
- To report non-offensive graffiti on City assets, please complete the report form.
- Your request will be actioned within two (2) business days.
- Graffiti that is in highly visible public areas.
Offensive Graffiti
- To report offensive graffiti on City assets, please complete the report form.
- If urgent please contact the City on 1300 422 664.
- Your request will be actioned within one (1) business day.
- Graffiti that includes racism, hate symbols and threats.
Private Property
- To report graffiti on private property, please complete the report form.
- Your request will be actioned within ten (10) business days.
What we do?
The City manages graffiti through the Graffiti Vandalism Act 2016 (Part 3, sections 16-19) where powers are provided particularly in relation to assets not under the care and control of the Local Government Authority (LGA) and the graffiti is visible from a public place.
The City takes an active role in graffiti management through direct removal and reducing negative impacts that graffiti has on the perception of safety in our community.
The City will address graffiti according to six different situations and removal will be carried out according to the following service levels:
Service Level Framework
Each sub-category carries a defined response timeframe and a structured workflow, ensuring accountability from request intake through to customer close-out.
Sub-Category |
Description |
Service Level |
| Offensive | Racist, hate symbols, threats | 1 day |
| Non-Offensive | Highly visible public areas | 2 days |
| Public Authority Referrals | Referred to external authority | 3 days |
| Low Visibility | Under bridges, behind vegetation | 10 days |
| Private Property | Private land graffiti | 10 days |
| High Risk | Complex / large-scale graffiti | 15 days |
What don’t we do?
The City may decline the removal of graffiti where:
- Surfaces are unsafe or inaccessible such as within railways, within Western Power compounds.
- Removal risks asset damage where the removal method will or is likely to cause irreversible damage to privately owned property.
City Graffiti Removal Performance Reporting
From November, we will provide a report that tracks the City's graffiti removal performance across six categories, measured against established service level timeframes agreed for public accountability.
Free Graffiti Removal Kits
The City offers free Graffiti Removal Wipes and Kits for all residents and local businesses. The kits can be used to remove graffiti from their premises or around the community. Contact 1300 422 664 to request a kit.
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